All items are final sale. We do not accept returns on items or sale/marked down items (including items purchased during promotional sale periods such as “Black Friday”). Thank you for your understanding!

Once we ship an item, it is the responsibility of the United States Postal Service (USPS). In the case of lost or stolen items, please report the issue directly to USPS immediately.

We do not accept returns, exchange requests, or offer replacements for promotional gifts such as complimentary items included with orders. (e.g., a gift with purchase, etc.).

All shipments are inspected and packaged with care. In the unlikely event that you notice an issue with your shipment, you must notify us within 24 hours of delivery at [email protected] – please include your order number along with a picture of the problematic area/item via e-mail attachment. Quality products and excellent customer service are our top priorities. We will address and rectify the matter as best we can in a quick and efficient manner.

Since all of our items are distinctive, one-of-a-kind pieces, if a piece becomes defective during the delivery process, we can only repair and return the item.  Or, if the item cannot be repaired, we can only replace the item with a like item, (e.g., earrings for earrings, bracelets for bracelets, etc.), but the design will NOT be the same.

Please note, the purchaser is responsible for all shipping charges.